Delivery and Installation
The simulators can either be sold as a self-installed unit or with requested installation support. If installation is to be performed by the Company, Customer shall be responsible for having a space that can fit the product and support a 1-2-day installation effort. If the space isn’t ready or doesn’t support an installation, Customer may be charged for additional trips and/or a daily rate up to $750 for each day that installation is delayed in readying the space.

Training and Support
Technical resources and support are available at time of purchase to support installation efforts as well as ongoing support while the system is under warranty.
While a system is under warranty, the Company shall maintain a free remote service (via telephone, modem, or internet connection) through which Customer may contact the Company for detailed service advice.

Warranties and Liability
This Limited Warranty offered by TRUGOLF Inc. covers defects in materials or workmanship in new TRUGOLF products. This warranty extends to the original purchaser only and is non- transferable. Only consumers purchasing TRUGOLF products from authorised TRUGOLF retailers or resellers or through TRUGOLF NZ. may obtain coverage under our limited warranties.

TRUGOLF NZ.\ warrants the hardware product and accessories contained in the original purchase against defects in materials and workmanship when used normally in accordance with the published guidelines. TRUGOLF’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.
TRUGOLF will replace at no charge for parts only or, at its option, replace any product or
part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service, and maintenance.
Our warranty is for a period of 12 Months from the shipment date.
This Warranty does not apply to any non-TRUGOLF hardware products or any software.
TRUGOLF does not warrant that the operation of the TRUGOLF Product will be
uninterrupted or error-free.

TRUGOLF is not responsible for damage arising from failure to follow instructions relating to the product’s use. This Warranty does not apply:

(a) to consumable parts, such as high impact projection screens, hitting mats or projector bulbs, unless failure has occurred due to a defect in materials or workmanship;

(b) to cosmetic damage, including but not limited to scratches, dents and ball marks;

(c) to damage caused by use with another product;

(d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;

(e) to damage caused by operating the TRUGOLF Product outside TRUGOLF’s published guidelines;

(f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of
TRUGOLF or a TRUGOLF Authorized Service Provider;

(g) to a TRUGOLF Product that has
been modified to alter functionality or capability without the written permission of TRUGOLF;

(h) to defects caused by normal wear and tear or otherwise due to the normal aging of the TRUGOLF Products;

(i) TRUGOLF accepts no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to TRUGOLF Inc.;

(j) all pre-installed software programs are licensed to customers under non-TRUGOLF software vendor’s term and conditions provided with the packages;

(k) this warranty does not cover any third party software or virus related problems;

(l) TRUGOLF makes no warranty either expressed or implied regarding third-party (non-TRUGOLF) software.

To return a defective product, please contact us for a Return Merchandise Authorization
(RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA. RMA (Return Merchandise Authorisation) Policy:
If repairs are required, the customer must obtain an RMA number and provide proof of
purchase. RMA and services are rendered by TRUGOLF only. Any shipping costs after 30
days (starting from the original date of shipment) on any item returned for repair is the customers’ responsibility. All returned parts must have an RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without an RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Before receiving warranty service, TRUGOLF or its agents may require that you furnish
proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow TRUGOLF’s procedures for obtaining warranty service. If your computer needs to be serviced for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect
and disable all security passwords. TRUGOLF will not be responsible for lost software or data contained on the computer that needs service.

Questions regarding the Products or the terms and conditions of this Agreement may be submitted to the Company by calling (03) 577 6428 between the hours of 9 a.m. and 5 p.m.
Or email Marlborough.golf@aoteaelectric.co.nz